Privacy Notice

Effective 2 June 2026. This notice explains how Home-Made processes personal information under the Protection of Personal Information Act 4 of 2013 (POPIA).

Testing-phase notice: These notices are an operational draft based on the current platform model. They must be reviewed by a qualified South African legal practitioner before commercial launch.

Launch action required: The appointed Information Officer's name, contact details, and the final POPIA request channel must be published here before launch.

1. Information collected

Account information such as name, email address, and phone number.
Seller profile, suburb, order, preference, and listing information.
Messages sent through the platform inbox and technical usage information needed to operate and secure the service.
Exact collection or delivery details only where supplied for fulfilment. Public storefront pages show an area, not a precise address.

2. Why it is used

We process information to provide accounts, connect buyers and sellers, operate the marketplace, reduce fraud, improve the service, send transactional messages, and comply with legal obligations.

3. Sharing

We do not sell personal information. Information may be shared with buyers, sellers, hosting and service providers, or authorities only where reasonably necessary or legally required.

4. Retention and security

Information is retained only as long as reasonably necessary for the purpose collected or as required by law. We use reasonable safeguards, but no online system is completely secure.

5. Your rights

Subject to applicable law, you may request access, correction, deletion, or objection to processing. You may also complain to the Information Regulator of South Africa through inforegulator.org.za.

6. Local storage and essential cookies

The app uses browser storage and similar technologies for essential functions such as sessions, preferences, safety prompts, offline support, and saved items. Any optional analytics or marketing tracking must be disclosed and consented to where required before activation.